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• Purchase tickets only from a licensed Texas Lottery retailer.
• Always check your tickets at the time of purchase to ensure that you received the instant tickets and/or numbers that you selected for one of the Texas Lottery’s drawing games.
• Sign your tickets upon receipt. If you lose the ticket, it will be more difficult for someone else to claim a prize.
• Check your own tickets and determine your prizes before presenting them to the retailer for validation. Winning results can be printed by any licensed Texas Lottery retailer. Players can also check their own tickets on the Texas Lottery's GamePoint (GPT) terminal, Self Service Terminal (SST) or the Express Point Check-a-Ticket terminal.
• Ask the retailer for the validation receipt when you validate your tickets to ensure the accuracy of the transaction with the retailer.
• Report any suspicious activity or concerns that you have regarding a lottery ticket purchase to the Texas Lottery immediately. The Texas Lottery has a formal complaint process to address complaints from players and retailers. Phone complaints can be made to the Compliance Hotline at 512-344-5300 or 1-800-375-6886 x5300. Written complaints can be made online or via the mail.

• The Texas Lottery does not ask for an advance payment or “good faith” money to claim a prize.
• The Texas Lottery does not send unsolicited e-mail or mail communications indicating that you have won a lottery when you have not played or submitted a claim. You must submit a winning ticket and claim to be eligible to win a Texas Lottery prize. The Texas Lottery never contacts anyone regarding a lottery prize unless they have submitted a claim.

• The Latin Lotto Scam gets its name because these con artists most commonly target Spanish-speaking residents who are often elderly; although these con artists may target anyone. Claiming to have a winning ticket, they request the “victim” help them claim the prize because they are in the country illegally and the Lottery requires a Social Security number and prepayment of taxes. The scam commonly involves a second person - posing as a stranger to the first person – that walks by and “confirms” that the ticket is “valid.” The scammers ask the victim to put up “good faith” money to pay the taxes and they will then share the prize with the victim. Of course, the scammers get away with the victim’s good faith money and there is no prize to share. To learn more about the common Latin Lotto Scam, download the flyers in English and Spanish.
The Truth Report (PDF file)
¡Sepa La Verdad! (PDF file)

• A stranger offers to sell you a “winning” ticket, maybe for less than the amount on the ticket. The ticket is often a fake, the prize may have already been paid or it has been altered to appear to be a winning ticket.

• You receive an e-mail claiming to be from “Texas Lottery Commission” or other lottery indicating that you have won a prize and need to pay a “processing fee”. You may be asked for bank account information and/or a Social Security number. This scam sometimes involves using real Texas Lottery Commission employee names and fake e-mail addresses made to look legitimate. The Texas Lottery does not send emails telling people they have won.

• You receive a letter with a foreign postmark and official looking documents claiming you are one of the winners of a foreign lottery. The letter states you must send bank account information and/or pay a processing fee to claim your prize. For additional information on international lottery scams and tips to avoid them, click here to visit the Federal Trade Commission’s Web page on cross-border fraud.