Retailer Services 

Retailer Services Phone and Hours:

1-800-375-6886, 7 a.m to 5:30 p.m Monday-Friday 

GTECH Hotline 1-800-458-0884, (to report stolen tickets, equipment problems
or to order tickets 4 a.m-Midnight, 7 days a week)

Retailer Services Center :  Log in now to your existing account

First Time User? Register Now * for Online Retailer Account Access to:

• Lottery Sales
• Validations
• Pack Settlements
• Inventory
• View sample screens before registering.

*To sign up, you must be an owner, officer or partner of a licensed Texas Lottery sales agent.

  Game lists and more:

• Daily 4 with Pair Play Terminal Topper - PDF format
• Daily 4 How to Play
• Daily 4 Prize Chart - PDF format (96k)
• Sum It Up Prize Chart - PDF format (89k)
• Upcoming Games
• Closing Games List
• UPC List 

  RoundUp Newsletters

News and Ideas for Texas Lottery Retailers

• June-July 2008
• April-May 2008
• February-March 2008
• December 2007-January 2008
• October-November 2007
• August-September 2007
• June-July 2007 
• RoundUp Newsletter Archives

  Frequently Asked Questions:

• How does the Sept. 1, 2008 Software download affect retailers?
• How do I renew my Texas Lottery sales license?
• What do the new ISYS terminal tones mean?
• How does software download May 25, 2008, affect retailers?
• Are retailers required to sell scratch-offs?
• What VFD messages appear when a ticket is scanned?      
• What should retailers do when tickets are stolen?
• How does the Texas Lottery support education?
• What happens to a game when all the top prizes are claimed?  
• It looks like a winner - why does terminal say "Not a Winner"? 
• Bonuses, account changes and other questions (May 2008)?
• How and when do retailers pay for scratch offs?

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