Retailer Services 

 Retailer Services Contact Information:

1-800-375-6886, 7 a.m to 5:30 p.m Monday-Friday 

Email us at retailerwebhelp@lottery.state.tx.us for information on:

• Becoming a Lottery Retailer 
• Accounting or Licensing 
• Retailer Services Center 
• Any Retailer Issue 
   

GTECH Hotline 1-800-458-0884, (to report stolen tickets, equipment problems
or to order tickets 24 hours, 7 days a week)

Retailer Services Center :  Log in now to your existing account

First Time User? Register Now * for Online Retailer Account Access to:

• Renew License
• Lottery Sales
• Validations
• Pack Settlements
• Inventory
• View sample screens before registering.

*To sign up, you must be an owner, officer or partner of a licensed Texas Lottery sales agent.

  Signage and Point of Sale Catalog:

• POS Catalog

  Game lists and more:

• Powerball Pump Topper (PDF file - 238kb)
• Powerball MiniBillboard (PDF file - 636kb)
• Powerball Prize Chart (PDF file - 401kb)
• Powerball How to Play (PDF file - 1.3mb)
• Powerball How to Make a Sale (PDF file - 310kb)
• New Draw Schedule (PDF file - 1.7mb)
• Upcoming Games
• Closing Games List
• UPC List 

  RoundUp Newsletters

News and Ideas for Texas Lottery Retailers

• June-July 2010
• April-May 2010
• February-March 2010
• December 2009-January 2010
• October-November 2009
• August-September 2009
• June-July 2009
• April-May 2009
• February-March 2009
• December 2008-January 2009
• RoundUp Newsletter Archives

  Frequently Asked Questions:

• What is a Pre-Call notice for closing games?
• What are Easy Play Cards?
• What new "Winning" information is on terminal reports?
• Does a retailer pay for damaged tickets due to fire or flood?
• Can I sell Lotto Texas, Pick 3 and other games before 6 am?
• How do I renew my Texas Lottery sales license?
• What do the new ISYS terminal tones mean?
• Are retailers required to sell scratch-offs?
• What VFD messages appear when a ticket is scanned?      
• What should retailers do when tickets are stolen?
• How does the Texas Lottery support education?   
• It looks like a winner - why does terminal say "Not a Winner"? 

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Retailer Guide

Retailer Forms

Retailer Benefits & Bonuses

Retailer Promotions