Our Core Values, Vision & Mission Statements
Our Core Values
Integrity and Responsibility — The Commission works hard to maintain the public trust by
protecting and ensuring the security of our lottery games, systems, drawings and operational
facilities. We value and require ethical behavior by our employees, licensees and vendors. We
promote the integrity of charitable bingo in Texas for the benefit of charitable organizations.
Innovation — We strive to incorporate innovation into our products to provide the citizens of
Texas with the best entertainment experience available through our products. We pursue the use of
technology that enhances the services that we provide to our customers and reduces our operating
Fiscal Accountability — We emphasize fiscal accountability by ensuring that all expenditures
directly or indirectly generate revenue, enhance security, fulfill regulatory requirements, improve
customer service and/or boost productivity. We recognize our responsibility in generating revenue
for the State of Texas without unduly influencing players to participate in our games. We maximize
benefits to charities through the continual examination and review of charitable bingo
Customer Responsiveness — The Commission takes pride in providing exemplary service to the
people of Texas through the courteous dissemination of clear and accurate information about our
products, services and regulatory functions. We seek and respond to feedback expressed by our
employees, retailers, licensees and the playing and non-playing public. We apply this feedback in
the development of our products and in the services that we provide.
Teamwork — We are committed to creating an environment of mutual respect where open, honest
communication is our cornerstone. We embrace the diversity of our team and individual perspectives
in working together to achieve our common goals.
Excellence — We strive for excellence by taking a position of leadership on issues that impact
the Commission and achieve challenging goals by focusing on our core values.
To be the preeminent Lottery and Charitable Bingo agency through innovative leadership.
Lottery Mission – The Texas Lottery is committed to generating revenue for the State of Texas
through the responsible management and sale of entertaining lottery products. The Texas Lottery
will incorporate the highest standards of security and integrity, set and achieve challenging
goals, provide quality customer service and utilize a TEAM approach.
Charitable Bingo Mission – Provide authorized organizations the opportunity to raise funds for
their charitable purposes by conducting bingo. Determine that all charitable bingo funds are used
for a lawful purpose. Promote and maintain the integrity of the charitable bingo industry