HOW AND WHERE DO I CLAIM MY PRIZE?
It's easy to claim your prize. This table illustrates where you can claim different prize levels. We recommend that players contact the Texas Lottery Claim Center in their area, or 1-800-375-6886, for hours of operation and to be certain they have all the necessary information prior to traveling to Austin or any Texas Lottery Claim Center. Please allow 4-6 weeks for claims that are mailed in to be processed.
Prizes claimed at retailer locations
Retailers may, and are encouraged to, pay prizes up to and including $599.
Prizes claimed at claim centers and at Texas Lottery Commission Headquarters
Prizes of $1 to $1,000,000 may be claimed at a local lottery claim center using a Texas Lottery claim form. Prizes over $1,000,000, all Lotto Texas ®, Powerball ®, and Mega Millions ® jackpot prizes, and all prizes that are paid out in annuity payments must be claimed at the Texas Lottery Commission Headquarters in Austin. Please call 1-800-375-6886 if you believe you are a holder of such a ticket (see below for more information).
Prizes claimed by mail
Prizes of $1 to $1,000,000 may also be claimed by mail. Prizes of $25 or more require a claim form for processing.
- Print, complete and mail a Claim Form,
- Send us an e-mail to request a form,
- Go to your local retailer for a form, or
- Call us for a form at 1-800-37-LOTTO (1-800-375-6886).
When calling, writing, or e-mailing us for a form, be sure to include your name, mailing address and a daytime phone number with area code.
Prizes over $1 million or more, all Lotto Texas, Powerball, and Mega Millions jackpot prizes, and all prizes that are paid out in annuity payments
Prizes over $1 million or more, all Lotto Texas, Powerball, and Mega Millions jackpot prizes, and all prizes that are paid out in annuity payments must be claimed at the Texas Lottery Commission Headquarters in Austin. If you believe you are a holder of such a ticket, please call 1-800-375-6886 to complete an initial inquiry on your ticket and to schedule an appointment to complete the processing of your claim.
If you claim your prize by mail, please sign and mail your ticket. Prizes of $25 or more also require a claim form for processing.
Mail your claim to:
Texas Lottery Commission
ATTN: Austin Claim Center
PO Box 16600
Austin, TX 78761-6600
Risk of loss remains with the claimant when mailing tickets.
Deadlines for claiming prizes
A ticket holder forfeits any claim to a prize for an on-line game after the expiration of the 180th day following the draw date; and for an instant game after the expiration of the 180th day following the official "end of game" as determined by the Commission. These deadlines may be extended for a period of time for certain "eligible" military personnel. If you believe you are "eligible," you may contact our Customer Service Hotline at 1-800-37-LOTTO (1-800-375-6886) for additional details.
Claims subject to applicable laws, rules, procedures and final decisions of the Executive Director.
To find the Texas Lottery Claim Center nearest you, click here.
Follow these simple DOs and DON’Ts for speedy claims:
• DO provide only one signature per ticket.
• DO submit a claim form with tickets that are mailed in to a claim center.
• DON’T purchase a “winning ticket” from a stranger. The ticket may be stolen, altered, fake, or the prize may already be paid.
• DON’T attempt to tape or glue torn tickets together before submitting them with a claim. Just submit the torn pieces.
• DON’T use “white-out” to cover information on the ticket.
• DON’T make extra marks or notes on the tickets.
• DON’T scribble out information on the tickets.