Problems logging in or submitting entries
Q: I forgot my password. What should I do?
A: Click here for help in resetting your password.
Q: My password is not being accepted when I try to log in.
A: Your password is case sensitive, so you must type it exactly the way you did when you registered. If you have not registered at the LUCK ZONE website, you must do so before you can log in and submit entries. To register, click the Register link and follow the instructions.
Q: What should I do if I encounter a problem at the Second-Chance website?
A: Contact us by e-mail to let us know what problem you are experiencing. We will assist you via return e-mail. The more details you can provide about your problem, the better chance we will have of quickly working through the problem. If you are unable to use the e-mail service, please call toll-free at 1-800-201-0108 for assistance.
Changing personal information
Q: How do I update my personal information that I submitted when I registered?
A: First, log in with your e-mail address and password. Then click on Update Your Account to go to your account information page. Make your desired changes, then click on the SUBMIT button to make the changes effective.
Q: I have changed my e-mail address. Can I change it in my registration information?
A: Yes. Log in using your old e-mail address and password, then click on Update Your Account to go to your account information page and follow the instructions to update your e-mail address.
Questions about entries and tickets
Q: Once I have entered a ticket online, do I need to save the actual ticket?
A: Once the ticket has been successfully submitted, it is not necessary to keep the ticket.
Q: If I enter a ticket for a drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one time.
Q: Can I enter a drawing more than once?
A: Yes. You may enter any drawing as many times as you wish, however, each entry requires the use of a separate qualified ticket or tickets.
Q: How can I be sure that my Internet entry has been submitted successfully?
A: When you submit your entry, a record of it is added to your entry history on the bottom of your entry page. If you see the entry recorded there, that means it has been submitted successfully.
Questions about winners
Q: What are my chances of winning a prize in a Promotional Second-Chance Drawing?
A: Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.
Q: If I am selected as a winner, how will I be contacted?
A: If you win the "Fly-Away Trip" prize or a signed guitar, you will be contacted by mail to complete your claim. If you won a Monster Album Wall Plaque you will not be contacted. Please check our website after each drawing. If you are selected as a winner in the drawing your name will be listed on the winners page of the Website.
Q: I see that I won a KISS® promotional second-chance drawing prize. How can I claim my prize?
A: Winners of the "Fly-Away Trip" or signed guitar will be mailed a claim form which must be returned by mail or taken to a Texas Lottery Claim Center. A list of all claim centers can be found at www.txlottery.org/export/sites/default/About_Us/Agency_Directory/Claim_Center_Locations.html
Q: How long will it take for me to receive my Monster Album Wall Plaque prize?
A: After the Texas Lottery receives the certified list of winners, we will contact KISS® and request your prize be shipped directly to the address which was in the Luck Zone system on the day of the drawing. KISS will ship the framed album within 10 business days from the date the Texas Lottery submits the fulfillment request. Please allow 4-6 weeks from the drawing date for this entire process.
Q: What if I don�t receive my KISS� Monster Album Wall plaque within 6 weeks?
A: If you do not receive your Wall plaque within 6 weeks, please call our customer service number: 1-800-375-6886.
Q: What will I need when I come to claim my "Fly-Away Trip" or signed guitar prize?
A: The person claiming the prize will be required to provide proof of social security number and a valid driver's license to claim their prize. Other information may be required to complete your claim and will be communicated to you by the claim center staff assisting you during the claims process.
Q: How is my KISS Signed Guitar or KISS Monster Wall Plaque being shipped?
A: The KISS signed guitar or wall plaque will be sent via FedEX, and your signature is required for delivery. Please note, FedEX is unable to deliver packages to PO Boxes. Please provide an alternate address to ensure delivery of your prize.
To claim cash prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to:
Texas Lottery Commission
P. O. Box 16600
Austin, TX, 78761-6600
The risk of sending a ticket remains with the player. The Texas Lottery Commission is not responsible for tickets lost in the mail. Claim forms are available at www.txlottery.org/export/sites/default/Winners/Claim_Your_Prize/.
Q: How long do I have to claim my cash prize?
A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date.
Call 1-800-37-LOTTO (1-800-375-6886) or visit www.txlottery.org for more information.
Enter Promotional Second-Chance Drawings at:
For a Chance to Win These Exciting Prizes!
Must be 18 or older to purchase a Texas Lottery ticket and enter a promotional second-chance drawing. The Texas Lottery supports Texas education.
© 2013 Texas Lottery Commission. All rights reserved.
The "KISS" logo and facial makeup designs worn by Band members are Registered Trademarks of KISS Catalog, Ltd. and used by permission. All Rights Reserved.