AMERICANS WITH DISABILITIES ACT
Purpose: To provide for the prompt and equitable resolution of complaints alleging
violations of Title II of the Americans with Disabilities Act.
Scope: This procedure applies to participants in and other beneficiaries of the
programs, services, and activities of the Texas Lottery Commission.
Complaints alleging discrimination on the basis of disability are encouraged to be
made in writing to the ADA Coordinator, or shall be referred to the ADA Coordinator if received by
other persons within the agency, at P.O. Box 16630, Austin, Texas 78761-6630, 512-344-5300. The
Commission will assist complainants who need help filing complaints. A complaint should be filed
within 30 days after the action complained of occurs. Complainants are encouraged to use the
agency's Complaint Form when filing complaints. This form is available online at
www.txlottery.org, and at all Texas Lottery Commission claim
The ADA Coordinator shall investigate the complaint to determine its validity and,
in appropriate cases, suggest a resolution. A written statement of the determination and the
suggested resolution, if any, shall be sent to the complainant within 45 days of receipt of the
If the complainant is not satisfied with the decision of the ADA Coordinator, a
written appeal stating why the decision is unsatisfactory may be made to the Executive Director
within 10 days of the receipt of the determination from the ADA Coordinator. The Executive Director
shall review the determination of the ADA Coordinator and send a written decision to the
complainant within 30 days from the date of receipt of the written appeal. The Executive Director
may delegate the review and decision to an agency employee.
The decision of the Executive Director or delegatee shall be final.
The ADA Coordinator shall maintain all records related to any ADA complaint.