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FAQ

Questions about your Texas Lottery® Luck Zone Account

Q: How do I update my personal information that I submitted when I created my Luck Zone account?

A: Go to the Texas Lottery Luck Zone or to the Texas Lottery App and log in using the email address and password that you registered when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.

Q: What should I do if I can't remember my password?

A: RESET your Luck Zone account password.

Q: What should I do if I encounter a problem with the Texas Lottery 50X SPEEDWAY RICHES Promotional Second-Chance Drawings website?

A: Click on FEEDBACK to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.

Questions about Entries and Tickets

Q: Which scratch tickets are eligible for the Texas Lottery 50X SPEEDWAY RICHES Promotional Second-Chance Drawings?

A: All non-winning Texas Lottery 50X SPEEDWAY RICHES (Game #2289) scratch tickets that you purchase during the sales period of the game are eligible. One (1) ticket is required per entry.

Q: Can I enter the Texas Lottery 50X SPEEDWAY RICHES Promotional Second-Chance Drawings more than one (1) time?

A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Texas Lottery 50X SPEEDWAY RICHES (Game #2289) scratch ticket that has not yet been submitted.

Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?

A: No. A ticket can be entered only one (1) time.

Q: How can I be sure that my entry has been submitted?

A: When you submit an entry, a record of it appears at the bottom of your ENTER NOW page. If the entry is recorded there, you can be assured that it is in the system.

Q: Can I throw away my tickets after submitting them into the Texas Lottery 50X SPEEDWAY RICHES Promotional Second-Chance Drawings?

A: Yes, you may dispose of tickets after verifying that your entry has been submitted.

Questions about Winners

Q: What are my chances of winning a prize in the Texas Lottery 50X SPEEDWAY RICHES Promotional Second-Chance Drawing?

A: Your odds of winning will vary based on the total number of entries that are received for the drawings, the total number of entries you have submitted and the number of prizes being awarded.

Q: I see that I won a 50X SPEEDWAY RICHES Merchandise Prize Pack. How do I claim my prize pack?

A: You do not need to claim your prize pack. If your name is listed on the WINNERS page, your prize pack will be shipped directly to the address you provided in your Luck Zone account within six (6) weeks of the date of the drawing.

Q: How is my 50X SPEEDWAY RICHES Merchandise Prize Pack being shipped?

A: The prize packs will be sent via FedEx Ground and your signature is required for delivery. Please note, FedEx is unable to deliver packs to PO Boxes. If you have provided a PO Box, your prize pack will be sent via US Parcel Post.

Q: How will I be notified if I win a drawing for a VIP SUITE EXPERIENCE or the Special Drawing for the ULTIMATE VIP SUITE EXPERIENCE?

A: If you are the winner of a VIP SUITE EXPERIENCE drawing or the Special Drawing for the ULTIMATE VIP SUITE EXPERIENCE, the Texas Lottery will send you a letter and claim form to the address you provided in your Luck Zone account. Scientific Games International, Inc. will contact the winner within ten (10) business days after the claim is approved by the Texas Lottery.

Q: Can I change my mind and turn down a VIP SUITE EXPERIENCE or the ULTIMATE VIP SUITE EXPERIENCE?

A: You have the option not to claim the prize you have won. In that case the prize will be awarded to an alternate entry. Once you submit a Promotional 2nd Chance Claim Form and it is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.

Q: I won a cash prize. How can I redeem my prize?

A: Cash prizes up to $599 may be claimed at any Texas Lottery Retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery Claim Center around the state of Texas. To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to: Texas Lottery Commission, PO Box 16600, Austin, TX 78761-6600. The risk of sending a ticket by mail remains with the player. The Texas Lottery Commission is not responsible for tickets lost in the mail. Claim forms are available here.

Q: How long do I have to claim my prize?

A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date. Call 1-800-37-LOTTO [1-800-375-6886] or visit txlottery.org for more information.

Q: How are federal withholding taxes reported and calculated?

A: The Texas Lottery will report a winner of a lottery prize to the IRS once the prize has been claimed, as required under federal law. For U.S. citizens, the federal government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more and if the winnings are at least 300 times the amount of the per board wager, or the winnings are subject to federal income tax withholding [winnings greater than $5,000].

The tax withholding rate is 24% for winnings, less the wager, that are greater than $5,000. Prize withholdings are calculated on the total amount of gross proceeds [the amount of winnings minus the amount wagered].

If you have questions regarding the tax consequences of winning any Texas Lottery® game, including a promotional second-chance drawing, we recommend that you consult with your own accountant or tax advisor prior to claiming your prize. Once a claim is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.