Texas Lottery Commission (TLC) Social Media Guidelines and Comment Statement

Texas State Government Agency, Austin, Texas

Texas Lottery Commission Social Media Guidelines

Thank you for your interest in the Texas Lottery! We want our social media pages to engage fans interested in sharing information about lottery operations, games, and events. We post content online to provide information about our activities and our primary mission, which is to generate revenue for the Foundation School Fund to benefit Texas education.

If you have any lottery-related questions, please email us at: customer.service@lottery.state.tx.us

You can also call us at one of the following telephone numbers:

Texas Lottery Customer Service 800-37LOTTO (800-375-6886)
Main Switchboard 512-344-5000
Our fax number is: 512-344-5189

Our street address is:

Texas Lottery Commission Headquarters
611 E. 6th Street
Austin, Texas 78701
Our mailing address is:
General Correspondence Texas Lottery Commission
P.O. Box 16630
Austin, TX 78761-6630

Have an issue you need resolved? You may file a complaint with the TLC online or download the complaint form and submit the form via postal mail or fax.

We are committed to making sure you can access the information you need in a format that works for you, as stated in our Accessibility Statement.

Texas Lottery® games are designed to be entertainment and we encourage responsible gaming. Visit the PLAY RESPONSIBLY page on our website for helpful resources.

Now for some important legal information… 

Guidelines and Comment Statement

Disclaimer: Posted comments and images not created by TLC staff do not necessarily represent the views of TLC. External, non-TLC links on TLC social media web pages do not constitute official endorsement by the TLC. While we encourage our community to share thoughts and opinions, we expect that this will be done in a respectful manner.

The TLC may not agree with or endorse every comment that individuals post on our pages. Our goal is to share ideas and information with as many individuals as possible and our statement is to accept the majority of comments shared by our community.

Postings Subject to Summary Deletion: A comment or posting will be deleted if it contains:

  • Hate speech;
  • Profanity, obscenity or vulgarity;
  • Nudity, including nudity in profile pictures;
  • Defamation to a person or people;
  • Name calling and/or personal attacks;
  • Comments whose main purpose is to sell a product or service;
  • Comments that infringe on copyrights, trademarks, patents or other forms of intellectual property;
  • Spam comments, such as the same comment posted repeatedly on a profile;
  • Comments in support or opposition of any social, political or personal cause, including specific political candidates and/or ballot measures;
  • Personally identifiable/sensitive personal information; and
  • Other comments that the TLC, in its sole discretion, deems inappropriate.

All links posted as comments on TLC posts will be reviewed and may be deleted by the agency in its sole discretion.

Repeated or egregious violations of the TLC’s Social Media Guidelines and Comment Statement may cause the author or user to be blocked from the TLC social media page.

We understand that social media is a 24/7 medium; however, our moderation capabilities are not. We may not see every inappropriate comment right away, and we are trusting in the maturity of our community to refrain from inappropriate comments, to ignore personal attacks and negative speech and to respond to comments politely.

Please contact the TLC if you have any questions or concerns.

Use of Website: TLC social media content is provided as a service to those interested in the TLC and Texas Lottery games. Posted comments may not originate from the TLC and, therefore, comments and images not created by TLC staff do not necessarily represent the views of the TLC. To view TLC content without using social media, please go to: txlottery.org

You must be 18 years or older to purchase Texas Lottery products. Where available, the TLC uses features provided by social media websites to restrict certain content to those who certify that they are at least 18 years of age.

Copyright and Trademark Notice: All logos, text, content, including underlying HTML code, designs, and graphics used and/or depicted on the TLC’s social media web pages are protected under state, federal and international copyright and trademark laws and treaties, and may not be used or reproduced without the prior express written permission of the TLC. For more information, please see the TLC Copyright and Trademark Notice.

Copyright Infringement Notice: The TLC respects the intellectual property rights of others and we expect you to do the same. We do not allow users to post content that violates someone else’s intellectual property rights.

If you believe that someone has copied your work, and that it constitutes copyright infringement, please provide our copyright agent with the written information specified below. This procedure is used exclusively for copyright infringement notification, and not for other alleged violations.

Information you should provide to our copyright agent includes the following:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the website;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Please send notice of alleged copyright infringement to the TLC’s copyright agent at the following address:        

Texas Lottery Commission Legal Services Division
P.O. Box 16630
Austin, Texas 78761-6630
Telephone: (512) 344-5000
Fax: (512) 344-5189
Email: Bob.Biard@lottery.state.tx.us

Trademark Infringement Notice: As with copyrights, the TLC respects the trademarks and service marks of others, and expects its users to do so as well. You should not use a company or business name, logo, or other trademark-protected materials in a manner that may mislead or confuse others with regard to brand or business affiliation.

If we receive a report of a trademark violation from a holder of a federal trademark registration, we will review the account and may take the following actions:

  • When there is a clear intent to mislead others through the unauthorized use of a trademark, the TLC will block the user’s use of the TLC page and notify the user.
  • When we determine that an account appears to be confusing users, but is not purposefully passing itself off as the trademarked good or service, we may give the user an opportunity to clear up any potential confusion. We may also block a user or username from using our social media page.

In order to investigate an alleged trademark violation, please provide us with the following information:

  • The allegedly infringing username;
  • Your name, title, address, phone number, fax number, email address, and company name;
  • Your username;
  • The relevant website(s) of the infringer and you, if applicable;
  • Your trademarked word, symbol, logo, etc.;
  • Your trademark registration number;
  • Description of confusion; and
  • Requested action.

Please send notice of alleged trademark infringement to the TLC’s trademark agent at the following address:

Texas Lottery Commission Legal Services Division
P.O. Box 16630
Austin, Texas 78761-6630
Telephone: (512) 344-5000
Fax: (512) 344-5189
Email: Bob.Biard@lottery.state.tx.us

Direct Interaction with Social Media Host Websites: Please note that social media websites that host Texas Lottery pages are not Texas state government websites or applications; they are controlled and operated by the social media website host, and neither the TLC’s Privacy Statement nor the state’s Public Information Act applies to the social media website host. Although the TLC’s Social Media Guidelines and Comment Statement apply to the TLC’s assigned area of the social media website host, your use of the social media website is governed by the social media provider’s own policies. The TLC does not own, manage, or control the social media website host. If you choose to provide information to the social media website host through registration or other interaction with the social media website host, such interactions are between you and the social media website host. If you choose to register with the social media website host, any information that you provide is voluntarily contributed by you and is not maintained by the TLC. The TLC does not collect, maintain or disseminate information you provide to the social media website host. The TLC cannot attest to the accuracy of information provided by the social media website host or any other non-TLC website. The TLC's use of the social media website host does not imply endorsement by the TLC or any of its employees of the social media website host, the sponsors of the social media website, or any information, product, or service depicted on the social media website.

Privacy Notice Regarding Third Party Websites: While we respect your privacy, Texas Lottery social media content is in a public forum, and the TLC cannot guarantee the privacy or security of information that users may post on the TLC page of the social media website host. To protect your or others’ privacy, please do not disclose personally identifiable information or sensitive personal information about yourself or others (for example, social security number, driver’s license number, date of birth, mother’s maiden name, physical or mental health-related information). If you are looking for the official and most comprehensive source of information about the TLC, please visit our official website at txlottery.org.

The TLC follows the State Website Linking and Privacy Policy and encourages individuals and organizations that link to this website to do so. Please find more information in our Linking Statement.

Postings and Information on the TLC’s Page: The Texas Public Information Act (PIA) may apply to the TLC’s assigned area of the social media website host. While the comments posted on the TLC’s assigned area of the social media website host may be subject to the PIA, this area is not where the TLC intends to conduct official business, with the exception of certain social media promotions the TLC may conduct from time to time. With the exception of comments and information relating to such promotions, the TLC intends all comments and information posted to be considered transitory and to be subject to deletion as soon as their purposes have been served. To the extent possible, and with the exception of social media promotions, the TLC will only post on the assigned area of the social media website host information already contained on the TLC’s website at txlottery.org. The TLC does not propose to utilize the assigned area of the social media website host as a primary location of public records.

Contacts: The TLC will not contact you directly via phone, mail, or email in an attempt to solicit personal information from you as a result of you having posted a comment on a Texas Lottery social media page. The TLC may provide a response to a question from you.

We hope you enjoy interacting with the Texas Lottery through social media, and we look forward to hearing from you, our online community!

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