Retailer Services
Sunset Review
Read more about the Sunset Review. Submit your comments about Texas Lottery Commission here.
Retailer Services Contact Information
800-375-6886, 7 a.m. to 5:30 p.m. Monday-Friday
Email us at retailerwebhelp@lottery.state.tx.us for information on any retailer issues.
IGT Hotline 800-458-0884, 24 hours, 7 days a week to report stolen tickets, equipment problems or to order scratch tickets
How Can Players Pay for Tickets
Credit cards are never accepted for Texas Lottery ® purchases. The only acceptable forms of payment are: cash, debit card, check and Texas Lottery issued coupons and vouchers. It is a retailer violation to accept credit card payment for Texas Lottery purchases. Penalties range from License Suspension to License Revocation. Review the complete list of penalties for Retailer Violations.
How to Become a Texas Lottery® Retailer
Lottery Services Portal : Log in now to your existing account
First Time User? To sign up, you must be an owner, officer or partner of a licensed Texas Lottery sales agent. Register Now for online retailer account access to:
- Renew License
- Lottery Sales
- Validations
- Pack Settlements
- Inventory
- View sample screens.
Game lists and more
- WHAT’S NEW 3: Alerts, QUICKTICKET™ and Receipt Tickets (PDF file 2.51 mb)
- Keyless Validation - Secure Shield™ Tickets (PDF file - ~1mb)
- New Draw Schedule (PDF file - 2.42mb)
- Upcoming Scratch Tickets
- Closing Scratch Ticket List
- UPC List
Responsible Gambling
- 2020 RG Retailer Tablet Training Summary Results (PDF file - 118kb)
- Problem Gambling Awareness Month (printable poster– PDF file 2.1 mb)
- NASPL Training Video (YouTube - runtime 9:48)
- Retailer Training Video (YouTube - runtime 5:27)
- PLAY RESPONSIBLY Resources (PDF file - 256kb)
- JUEGUE RESPONSABLEMENTE(PDF file - 231kb)
RoundUp Newsletters
News and Ideas for Texas Lottery Retailers
Frequently Asked Questions
- How do decisions of the 87th legislature affect the lottery?
- Can prize winners remain anonymous?
- When a ticket is scanned, what do the messages and tones mean?
- What is a Pre-Call notice for closing games?
- Does a retailer pay for damaged tickets due to fire or flood?
- How do I renew my Texas Lottery sales license?
- How do retailers pay for scratch tickets?
- What should retailers do when tickets are stolen?
- It looks like a winner - why does terminal say "Not a Winner"?