HOW AND WHERE DO I CLAIM MY PRIZE?

It's easy to claim your prize. This table illustrates where you can claim different prize levels. We recommend that players contact the Texas Lottery® Claim Center in their area, or call 800-375-6886, for hours of operation and to be certain they have all the necessary information prior to traveling to Austin or any Texas Lottery Claim Center. Please allow 4-6 weeks for claims that are mailed in to be processed.

Claim Your Prize
Prize Amount Redeemable at:
$599 or less

Any Texas Lottery retailer
or
Your local claim center
or
Lottery Commission in Austin
or
Fill out a Claim Form online and print for postal mailing

$600 up to $2.5 Million

Your local claim center
or
Lottery Commission in Austin
or
Fill out a Claim Form online and print for postal mailing

Above $2.5 Million up to $5 Million

Dallas, Fort Worth, Houston and San Antonio Claim Centers
or
Lottery Commission in Austin
or
Fill out a Claim Form online and print for postal mailing

Above $5 Million, all Lotto Texas®, Powerball® and Mega Millions® jackpot prizes, and prizes paid by annuities must be processed at Texas Lottery headquarters in Austin.

Lottery Commission in Austin

Please call to make an appointment for processing

Merchandise Prize Pack

Your local claim center
or
Lottery Commission in Austin
or
Fill out a Claim Form online and print for postal mailing

Please allow up to 8 weeks for delivery

Prizes claimed at retailer locations

Retailers may, and are encouraged to, pay prizes up to and including $599.

Prizes claimed at claim centers and at Texas Lottery Commission Headquarters

Prizes less than or equal to $2,500,000, and that are not paid by annuities, may be claimed at any Texas Lottery Claim Center.

Prizes less than or equal to $5,000,000, and that are not paid by annuities, may be claimed at Texas Lottery Claim Centers in Austin, Dallas, Fort Worth, Houston and San Antonio.

Prizes greater than $5,000,000, all Lotto Texas®, Powerball® and Mega Millions® jackpot prizes, and prizes paid by annuities must be processed at Texas Lottery headquarters in Austin. If you believe you are a holder of such a ticket, please call 800-375-6886 to complete an initial inquiry on your ticket and to schedule an appointment to complete the processing of your claim.

Prizes claimed by mail

Prizes of $1 to $5,000,000 may also be claimed by mail. The Texas Lottery Commission must check claims over a certain amount for state warrant holds and IRS reporting. Therefore, U.S. Citizens and Resident Aliens are required to provide a Social Security/Tax ID Number to claim prizes of $25 or more and require a claim form for processing.

Claim form

You can:

  • Fill out a Claim Form online and print for postal mailing,
  • Send us an e-mail to request a form,
  • Go to your local retailer for a form, or
  • Call us for a form at 800-37-LOTTO (800-375-6886).

When calling, writing, or emailing us for a form, be sure to include your name, mailing address and a daytime phone number with area code.

Mailing instructions

If you claim your prize by mail, please sign and mail your ticket. Prizes of $25 or more also require a claim form for processing.

Mail your claim to:

Texas Lottery Commission
ATTN: Austin Claim Center
PO Box 16600
Austin, TX 78761-6600

Risk of loss remains with the claimant when mailing tickets.

Deadlines for claiming prizes

A ticket holder forfeits any claim to a prize for a draw game after the expiration of the 180th day following the draw date; and for a scratch ticket game after the expiration of the 180th day following the official "end of game" as determined by the Commission. These deadlines may be extended for a period of time for certain "eligible" military personnel. If you believe you are "eligible," you may contact our Customer Service Hotline at 800-37-LOTTO (800-375-6886) for additional details.

Claims subject to applicable laws, rules, procedures and final decisions of the Executive Director.

Claim Centers

To find the Texas Lottery Claim Center nearest you, click here.

Acceptable Identification

Proper identification is defined as one of the following documents or combination of documents:

  • Valid State issued Driver's License with picture
  • Valid State issued Temporary Driver's License with picture
  • Valid State issued Identification Card with picture
  • Valid Temporary State issued Identification Card with picture
  • Valid United States Veteran's or Military Identification or Medical Card with picture
  • Valid Temporary State issued Driver's License (no picture) or Temporary State issued Identification Card (no picture) AND one of the following:
    • Student Identification Card (with picture) – higher education (no high school IDs)
    • Social Security Card (original no copies)
    • Expired State issued Driver's License (with picture)
    • Expired State issued Identification Card (with picture)
    • Certificate of Naturalization
  • Birth Certificate (Original or Certified Copy) AND one of the following:
    • Student Identification Card (with picture) – higher education (no high school IDs)
    • Social Security Card (original no copies)
    • Expired State issued Driver's License (with picture)
    • Expired State issued Identification Card (with picture)
  • Valid Passport (with picture)
  • Resident Alien Identification, Employment Authorization, Border Crossing Card (with picture) or Consulate Card issued in the United States.

Speedy Claims

Follow these simple DOs and DON'Ts for speedy claims:

  • DO provide only one signature per ticket.
  • DO submit a claim form with tickets that are mailed in to a claim center.
  • DON'T purchase a "winning ticket" from a stranger. The ticket may be stolen, altered, fake, or the prize may already be paid.
  • DON'T attempt to tape or glue torn tickets together before submitting them with a claim. Just submit the torn pieces.
  • DON'T use "white-out" to cover information on the ticket.
  • DON'T make extra marks or notes on the tickets.
  • DON'T scribble out information on the tickets.
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